Return Policy and Terms and Conditions

Pricing and Availability
All products are subject to availability. All prices on our website are subject to change without prior notice. All orders are subject to acceptance by Nature’s Stones Inc.

Natural Stones

We strive to satisfy our customers with our products and service. Please make note our Natural Stones are as they are created and even though they are beautiful they will not be perfect. They may have slight natural folds and texture, and differ in shapes and sizes. We do our best to give you the best nature has to offer. Carved stones still may have natural imperfection, most have been polished out, but some may still exist. Please be aware that stones may break or chipped if dropped or mistreated.

Returns
In order to return any product that you have purchased you must contact us for authorization as well as the proper mailing address. The items must be unused and in new condition. You are also responsible for the return shipping costs associated with sending the products back to our location. All items must be returned within 30 days.  A 20% restocking fee may be applied.

Non-Returnable Items: We cannot accept returns on opened products like oils, lotions, creams, cleaners or DVDs,  Returns on used and or washed textiles will not be accepted.

Refunds will be issued in the manner with which you originally paid.

Call 215-364-4422 to get approval for a return before sending it back.

Include a note stating purchaser’s name, address and order number and reason for return. You may choose how to ship back the item as the cost is your responsibiltiy, we suggest you use insured US Mail, UPS or FEDEX.

Keep a record of shipment until you have received credit or replacement merchandise.

Order Cancellation
If you need to cancel or amend your web order, please call as immediately as once your order is sent to our warehouse it is difficult to prevent shipment. If your cancellation comes in after the order has been shipped, we will process your request as a return.

Backorders
If a backorder causes your order to be sent in more than one shipment, we pick up the cost of regular shipping on all shipments following the original order, excluding international orders for which we will hold the order until it is complete.

Sale Items
Sale items have limited quantities, sizes and colors and may no longer be available.

Sales Tax
We charge sales tax for Pennsylvania only. You may be required to pay a use tax in your state, please refer to your state’s tax department for more information

International Orders
We ship most anywhere in the world. All prices are in US dollars. If you have difficulty placing an international order via the website, please email us at info@naturestonesinc.com or call us between 9am and 7pm EST, so that we may facilitate the order.

Nature Stones Inc © 2016