We strive to satisfy our customers with our products and service. Please make note our Classic Natural Stones are as they are created and even though they are beautiful they will not be perfect. They may have slight natural folds and texture, and differ in shapes and sizes. We do our best to give you the best nature has to offer. Carved marble and basalt will be uniform in size but still may have slight natural folds and texture.
In order to return any product that you have purchased you must contact us for authorization as well as the proper mailing address. The items must be unused and in new condition (DVD’s and other products, must still be sealed in plastic). If it is massage stone, they must still be sealed in the plastic bag that they were originally packaged in. You are also responsible for the shipping costs associated in sending the products back to our location, a 20% restocking fee, as well as the initial shipping costs. All items must be returned within 15 days.
Refunds will be issued in the manner with which you originally paid.